We’re delighted to announce that Intelligent Shopper Solutions has hit a major milestone of three million queries delivered within our insight platforms, helping grocery retailers and consumer packaged goods companies (CPGs) use data-driven insights to improve customer experience and sales.
With the backdrop of Covid-19, we’ve seen a 45% rise in queries run across our global portfolio, as understanding how to serve customers changing needs has never been more important. We’ve made significant investments and improvements over the past 2-3 years including perfecting the user interface, as well as ensuring the fastest speed to insight possible. This is all to provide the best experience, service and results.
Reaching the 3m queries run milestone is a testament to everyone working on the platform, making it the vital asset that it is for our clients. It is also a result of our fantastic consultants who, working alongside the platform provide pioneering thought leadership and support, guiding our clients to action.
Looking ahead, we expect this trend of increasing report requests to increase taking into consideration the impact of Covid-19, as well as retailers moving towards developing an ‘Omni-Channel’ focus and a single view of the customer.
If you’d like to find out how we can help you discover insights for your customers, contact us now.